(888) 704-0128 Info@Azbiometrics.com

Terms of Service

Effective Date: June 25, 2026

Welcome to AZ Biometrics, LLC (“AZ Biometrics,” “we,” “our,” or “us”). These Terms of Service govern your use of our website, online scheduling system, and the fingerprinting, identity verification, and related services we provide.

By accessing our website, scheduling an appointment, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

If you do not agree with these Terms, please do not use our website or services.

  1. Our Services

AZ Biometrics provides professional identity verification services, including but not limited to:

  • Live Scan Digital Fingerprinting
  • Traditional Ink Fingerprinting
  • Fingerprint Cards
  • FBI Identity History Summary (Background Checks)
  • Arizona Fingerprint Clearance Card services
  • FDLE Electronic Fingerprint Submissions
  • ATF EFT File Generation
  • Apostille Services
  • Fingerprint Archiving
  • Passport and Government ID Photos
  • Mobile Fingerprinting Services

Service availability may vary by location.

  1. Customer Responsibilities

You agree to:

  • Provide accurate and truthful information.
  • Present a valid government-issued photo identification.
  • Bring any required authorization forms, ORI numbers, agency codes, fingerprint cards, or application documents required by the requesting agency.
  • Verify all fingerprint requirements with the requesting agency before your appointment.
  • Carefully review all submitted information for accuracy before services are completed.

AZ Biometrics cannot be responsible for delays caused by inaccurate or incomplete information provided by the customer.

  1. Government Agency Requirements

Different employers, licensing boards, courts, government agencies, and regulatory organizations have different fingerprint requirements.

It is solely the customer’s responsibility to verify:

  • Required fingerprint method
  • Required fingerprint card
  • Required ORI number
  • Required agency codes
  • Submission instructions
  • Supporting documentation

AZ Biometrics is not responsible for fingerprint submissions rejected due to incorrect customer-provided information.

  1. No Guarantee of Acceptance

Although our technicians utilize industry best practices and professional equipment, we cannot guarantee acceptance of fingerprints by:

  • Federal agencies
  • State agencies
  • Licensing boards
  • Employers
  • Professional organizations
  • Foreign governments
  • Courts

Acceptance decisions are made solely by the requesting agency.

Similarly, we cannot guarantee:

  • Employment
  • Professional licensing
  • Security clearance
  • Immigration approvals
  • Fingerprint Clearance Cards
  • Criminal history outcomes
  • FBI Background Check results
  1. Fingerprint Quality

Fingerprint quality depends on numerous factors beyond our control, including:

  • Age
  • Genetics
  • Manual labor
  • Dry skin
  • Scarring
  • Burns
  • Medical conditions
  • Missing ridge detail

While we strive to obtain the highest quality fingerprint impressions possible, some individuals naturally produce fingerprints that may require additional attempts or alternate capture methods.

For traditional ink fingerprinting, if fingerprints are rejected because of image quality, AZ Biometrics will provide one complimentary reprint within 30 days of the original appointment, provided the rejection was due solely to fingerprint quality and documentation of the rejection is presented.

  1. Live Scan Data Retention

Electronic fingerprint submissions are processed using secure systems designed to protect Personally Identifiable Information (PII).

Where required by law, electronic fingerprint records are retained only for the legally permitted period before secure destruction.

  1. Fees and Payment

Payment is due at the time services are rendered.

We reserve the right to modify pricing without prior notice.

Government fees, agency processing fees, mailing fees, travel fees, or third-party charges may be separate from AZ Biometrics’ service fees.

  1. Refund Policy

Because fingerprinting services involve professional labor and secure processing, refunds generally are not available once services have been completed.

Refunds may be issued only when:

  • Duplicate payments were processed.
  • AZ Biometrics is unable to provide the purchased service.
  • Required by applicable law.

Government processing fees and third-party fees are generally non-refundable.

  1. Appointment Policy

Customers should arrive on time for scheduled appointments.

Late arrivals may require rescheduling.

Failure to appear for a scheduled appointment without notice may result in forfeiture of prepaid service fees where permitted by law.

  1. Mobile Service

Mobile fingerprinting appointments may include:

  • Travel fees
  • Mileage charges
  • Minimum service requirements

Customers are responsible for providing a safe and appropriate work environment for mobile appointments.

  1. Identity Verification

We reserve the right to refuse service if:

  • Valid identification cannot be produced.
  • Fraudulent identification is suspected.
  • Required documentation is missing.
  • The customer behaves in a threatening, abusive, or unsafe manner.
  • We believe providing services would violate applicable law.

Suspicious activity may be reported to appropriate authorities when legally required.

  1. Privacy

Your privacy is important to us.

Our collection, use, storage, and disclosure of personal information is governed by our Privacy Policy.

By using our services, you consent to our collection and handling of your information as described therein.

  1. Website Use

You agree not to:

  • Interfere with website operation.
  • Introduce malicious software.
  • Attempt unauthorized access.
  • Copy website content without permission.
  • Use our website for unlawful purposes.
  1. Intellectual Property

All website content, including:

  • Text
  • Graphics
  • Logos
  • Photographs
  • Videos
  • Designs
  • Software

is the property of AZ Biometrics unless otherwise noted and may not be copied, reproduced, distributed, or modified without prior written permission.

  1. Third-Party Services

Our website may reference or link to government agencies, licensing boards, scheduling providers, payment processors, or other third-party services.

AZ Biometrics is not responsible for the availability, accuracy, or policies of third-party websites or services.

  1. Limitation of Liability

To the fullest extent permitted by Arizona law, AZ Biometrics shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Agency rejection of fingerprints.
  • Licensing decisions.
  • Employment decisions.
  • Government processing delays.
  • Criminal history results.
  • Website interruptions.
  • Customer-provided errors.
  • Delays caused by third parties.

Our maximum liability shall not exceed the amount paid for the service giving rise to the claim.

  1. Indemnification

You agree to defend, indemnify, and hold harmless AZ Biometrics, its owners, employees, contractors, and affiliates from any claims, damages, losses, or expenses arising from:

  • Your misuse of our services.
  • Inaccurate information you provide.
  • Violation of these Terms.
  • Violation of applicable law.
  1. Force Majeure

AZ Biometrics shall not be liable for delays or inability to perform services caused by events beyond our reasonable control, including:

  • Natural disasters
  • Severe weather
  • Power outages
  • Internet failures
  • Government actions
  • Pandemics
  • Labor disputes
  • Equipment failures
  1. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Arizona.

Any legal action arising under these Terms shall be brought exclusively in the appropriate state or federal court located in Arizona.

  1. Changes to These Terms

AZ Biometrics may revise these Terms of Service at any time.

Updated versions become effective immediately upon posting to this website.

Continued use of our website or services constitutes acceptance of the revised Terms.

  1. Contact Information

AZ Biometrics, LLC

Phone: (888) 704-0128

Email: info@azbiometrics.com

Website: AZBiometrics.com

Tucson Office

2030 E. Broadway Blvd., Suite 217
Tucson, AZ 85719

By using the AZ Biometrics website or services, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you have any questions regarding these Terms, please contact us using the information provided above.